Refund policy

We accept returns if you have advised us within 14 days of receipt and the goods are returned within 14 days of you confirming the return to us and that the items are unused and in original condition, and we will refund the full order amount minus the shipping costs for the return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at shop@brookeair.co.uk. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you instructions on how and where to send your package. Please be aware that all returns will be at the buyer's expense. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shop@brookeair.co.uk.  

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items 
Special-order items such as non-standard colors or sizes cannot be returned. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that we do not offer exchanges.  

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@brookeair.co.uk.