Shipping policy

Order Processing Times

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Potential Delays

Please be aware of potential delays due to a high volume of orders or postal service problems that are outside of our control. Additionally, unforeseen circumstances such as strikes, severe weather conditions, natural disasters, or other events beyond our control may impact the delivery times. We strive to keep our customers informed and updated in case of any such delays and appreciate your understanding and patience during these times.

Domestic Shipping Rates and Estimates  

Shipping charges for your order will be calculated and displayed at checkout. The following table provides an overview of our shipping options: 

Shipping Zone	Order Value	Transit Time/Service Name
United Kingdom	—	Collection
	£0.00–£300.00	Express: 1 to 3 business days
	£300.01 and up	Express: 1 to 3 business days
Scotland	£0.00–£300.00	Express: 1 to 3 business days
	£300.01 and up	Express: 1 to 3 business days
Northern Ireland	£0.00–£500.00	Standard: 2 to 4 business days
	£500.01–£750.00	Standard: 2 to 4 business days
	£750.01 and up	Standard: 2 to 4 business days
Channel Islands (Guernsey, Jersey)	£0.00–£300.00	Express International: 2 to 11 business days
	£300.01–£750.00	Express International: 2 to 11 business days
	£750.01 and up	Express International: 2 to 11 business days

 

Shipping to P.O. Boxes

Please note that we are unable to offer delivery to P.O. Boxes due to carrier limitations. We recommend providing a physical address for your orders to ensure smooth and timely delivery.

International Shipping

We are currently unable to offer international shipping through our online store. However, if you are interested in international delivery, please contact our sales office directly at sales@brookeair.co.uk, and we will be happy to assist you with your order.

Standard Packaging

We are committed to ensuring that your items arrive in perfect condition. Our standard packaging is designed to provide ample protection during transit, while being mindful of environmental impact. We use high-quality, durable materials that safeguard your products against damage. Our packaging is also easy to open and recycle, aligning with our commitment to sustainability.

If you have any specific packaging requirements or preferences, please let us know at the time of your order. We will do our best to accommodate your needs and ensure that your items are packed according to your specifications. Packing requirements outside of our standard may incur additional charges, that will require paying for, prior to dispatch.

Handling of Heavy Orders

For orders exceeding 40 kilogrammes, we take extra care to ensure safe and secure delivery. These orders will be palletised to provide additional protection and stability during transit. Palletisation helps to prevent damage and ensures that your items arrive in the best possible condition

How to Check the Status of Your Order  

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at shop@brookeair.com with your name and order number, and we will look into it for you. 

Refunds, Returns, and Exchanges

We accept returns if you have advised us within 14 days of receipt and the goods are returned within 14 days of you confirming the return to us and that the items are unused and in original condition, and we will refund the full order amount minus the shipping costs for the return. Exchanges are not offered.